Refund policy

Return & Refund Policy

Last Updated: [12.12.25]

Thank you for choosing our English whiskey. We take great pride in the craftsmanship and quality of our products. If for any reason you are not completely satisfied with your purchase, please read the policy below and get in touch.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging. Opened bottles and products which have been wholly or partly consumed are ineligible for return or refund. Items where the outer packaging is compromised or damaged are also ineligible for return or refund.
  • The return request must be made within 14 days of receiving your order.
  • Proof of purchase (order confirmation or receipt) is required.

Due to the nature of alcohol, we cannot accept returns for items that have been opened, consumed, or tampered with unless the product is faulty.

2. Damaged or Faulty Items

If your order arrives damaged, broken, leaking, incorrect, or otherwise faulty:

  • Please notify us within 48 hours of delivery.
  • Provide clear photographs of the product, outer packaging, and any damage.
  • Once verified and accepted as eligible for further review or return, we will offer a replacement or full refund, including shipping costs.

We may request that faulty items be returned to us; if so, we will cover the return shipping.

3. Refunds

Once your return is received and final inspection is carried out:

  • We will notify you of the approval or rejection of your refund. We will provide detail on our decision and observations.
  • Approved refunds will be issued to your original payment method within 5–10 business days.
  • Shipping costs (for non-faulty returns) are non-refundable.

4. Non-Returnable Items

For legal and safety reasons, we cannot accept returns on:

  • Opened bottles
  • Damaged packaging
  • Gift cards
  • Promotional or sale items
  • Items purchased through third-party retailers (please contact the retailer directly)

5. Exchanges

We only replace items if they are defective, damaged upon arrival, or incorrect. For exchange requests, please contact us with your request, order details and photos.

6. Return Shipping

For change-of-mind returns:

  • Customers are responsible for the cost of return shipping.
  • We strongly recommend using a tracked shipping service.

Please contact us before sending any return so we can provide the correct return address and instructions. We are not responsible for any order returned without prior correspondence.

7. How to Contact Us

For all return or refund enquiries, please reach out to us at:

Email: letstalk@tastetalu.com