Shipping policy

Shipping Policy

Last Updated: [12.12.25]

Thank you for shopping with TALU. This Shipping Policy outlines how we process, dispatch, and deliver orders for our English whiskey and other products.

1. Order Processing Times

  • Orders are processed Monday to Friday, excluding UK bank holidays.
  • Orders placed before 12:00 pm (GMT) are typically dispatched the same business day.
  • Orders placed after this time, or on weekends/holidays, will be processed the next business day.

During high-demand periods (new releases, seasonal peaks, promotions), processing times may extend slightly.

2. Shipping Destinations

We currently ship to:

  • United Kingdom (mainland and selected regions) ONLY

We do not currently ship beyond the UK. Please be aware of this before checkout and do not attempt to order our alcohol products beyond these borders.

3. Shipping Methods & Delivery Estimates

Delivery times will vary depending on your location and the courier used. Typical estimates:

  • UK Standard Delivery: 2–3 business days
  • UK Express Delivery: 1–2 business days

Please note: Delivery timelines may be affected by courier delays, customs inspections, or unforeseen circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package weight and size
  • Selected delivery speed

From time to time, we may offer free or discounted shipping promotions.

5. Age Verification on Delivery

Alcohol shipments require proof of age upon delivery.
The courier may request photo identification to confirm the recipient is of legal drinking age in the destination country.

If age verification fails or no eligible adult is available to receive the parcel, the package may be returned to us. No refund for shipping will be provided if age verification fails. A refund will only be issued on the product if it is returned to us as per our Returns Policy.

6. Failed Deliveries & Returned Shipments

If a delivery attempt fails due to:

  • Incorrect or incomplete address
  • No eligible adult available to sign
  • Courier inability to contact you

…the order may be returned to us.
In such cases:

  • We will refund the product cost once received back in good condition as per our Returns Policy.
  • Shipping charges (both outbound and return) will be charged unless the issue was caused by our error.

8. Lost or Damaged Shipments

If your order is lost or arrives damaged:

  • Notify us within 48 hours of delivery or expected arrival.
  • Notify your shipping agent / fulfilment agent (ie, Royal Mail, DHL) and attempt to track your order through the agent.
  • Provide photos for damaged items or packaging.
  • Once assessed, we will arrange a replacement or refund as appropriate.

9. Tracking

Once your order ships, you will receive a confirmation email with a tracking number and courier details so you can monitor delivery progress.

10. Contact Us

For any shipping-related enquiries, please contact our customer support team:

Email: letstalk@tastetalu.com